Lorna Jane Terms & Conditions

LIABILITY

Lorna Jane Pty Ltd does not accept liability for any loss or damages caused by this website, or any website linked to this website.

Lorna Jane Pty Ltd Reserves the right to refuse or cancel an order at anytime without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.

ORDERING METHOD

Lorna Jane websites (including www.lornajane.com.au and www.lornajane.com) offer on-line purchasing. Orders via phone, fax or email will not be accepted.

CURRENCY USED

On the Australian website (www.lornajane.com.au) the nominated currency used for all transactions is Australian Dollars (AUD$).

All prices displayed on the Australia website (www.lornajane.com.au) will be in AUD$ and be inclusive of GST (Australian domestic Goods and Services Tax).

GST (Australian domestic Goods and Services Tax).

All Australian domestic customers and deliveries sent to Australian delivery addresses from the Australian Website (www.lornajane.com.au) will be subject to Australian GST.

The rate of Australian GST is 10%.

When Australian goods are exported (sent to a delivery address outside Australia) then the GST component of the price will be removed and the export price will be exclusive of GST.

SHIPPING RATES   

Lorna Jane will publish or display the current shipping rates on the websites as applicable.

Shipping rates may vary or be waived as part of promotions or sales on the website and the part or fully discounted shipping may cease at any time at the discretion of Lorna Jane.

Lorna Jane reserves the right to change any or all of the following, at any time:

-Shipping rates charged to any destination;

-Delivery method;

-Carrier or shipping provider.

SHIPPING WITHIN AUSTRALIA

Online orders for delivery within Australia are normally dispatched via  Australia Post E-Parcel Express and usually arrive within 1- 3 business days from dispatch.

Standard Shipping rates for deliveries within Australia are:

A flat Shipping Rate of AUD$10 applies to all Australian deliveries of purchased goods of AUD$150 and under.

Standard Shipping is free for orders over AUD$150 in purchased goods when delivered to addresses within Australia.

Universal Gift Cards are financial instruments, which are provided as a free service.  Therefore Lorna Jane does not consider Gift Cards as goods and they do not contribute towards the calculation of free shipping within Australia.

SHIPPING WITHIN NEW ZEALAND

Online orders for delivery to New Zealand are dispatched via DHL and should usually arrive within 2-5 business days from dispatch.  DHL are not able to deliver to PO Box addresses, when placing your order please provide a physical postal address. 

Standard Shipping rates for delivery with New Zealand are:

A flat Shipping Rate of AUD$10 applies to all New Zealand deliveries AUD$150 of purchased goods and under.

Shipping is free for orders over AUD$150 in purchased goods when delivered to addresses within New Zealand.

Universal Gift Cards are financial instruments, which are provided as a free service.  Therefore Lorna Jane does not consider Gift Cards as goods and they do not contribute towards the calculation of free shipping to New Zealand. 

Lorna Jane does not accept any responsibility for customs delays, New Zealand duties or taxes that may apply; these will solely be the responsibility of the purchaser.

By confirming a purchase you are accepting responsibility for all Customs Charges incurred.  You will be importing goods into New Zealand. Lorna Jane wishes to remind you that as the importer of goods you are legally responsible for any and all taxes, duties, and charges by the New Zealand Government. 

Lorna Jane does not have any control over customs charges and are unable to advise what they will be, as it is based on your own countries regulations and compliances.  If you are concerned about what charges you may be liable for, please check with your local customs office before proceeding to checkout.  All charges are to be paid by the customer on delivery of order. Under no circumstance will Lorna Jane accept any orders back due to rejection of customs charges.  Orders cannot be returned to sender.

INTERNATIONAL SHIPPING

Lorna Jane ships to most* destinations around the world via DHL and should usually arrive within 3-5 business days from dispatch.  DHL are not able to deliver to PO Box addresses, when placing your order please provide a physical postal address.

Orders should normally arrive within 3-5 business days from dispatch.

Lorna Jane does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.

International customers will need to check with their local customs office in regard to what, if any, duty you may be liable for when the order arrives.

The Standard Shipping Rate to all international destinations is a flat rate of AUD$20 per order.  Please note this is transport costs only and does not cover any import liabilities that may be applied by the Government of the destination country.

By confirming a purchase you are accepting responsibility for all Customs Charges incurred.  You will be importing goods into your destination country. Lorna Jane wishes to remind you that as the importer of goods you are legally responsible for any and all taxes, duties, and charges by your Government.

Lorna Jane does not have any control over customs charges and are unable to advise what they will be, as it is based on your own countries regulations & compliances.  If you are concerned about what charges you may be liable for, please check with your local customs office before proceeding to checkout.  All charges are to be paid by the customer on delivery of order.  Under no circumstance will Lorna Jane accept any orders back due to rejection of customs charges.  Orders cannot be returned to sender. 

* DHL Exclusion countries are Ascension, Bouvet Island, British Indian Ocean Territory, French Southern Territories, Heard & McDonald Islands, Johnston Island, Midway Island, Pitcairn, Russia, Tokelau, Tristan Da Cunha, Turkmenistan, Wake Island and Western Sahara.  These countries orders will be sent by airmail.  No tracking service is available to these destinations.  Please allow up to 30 days for delivery of your order, Lorna Jane does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. The Standard Shipping Rate to all international destinations is a flat rate of AUD$20 per order. Please note this is transport costs only and does not cover any import liabilities that may be applied by the Government of the destination country.   

DISPATCH OF ORDERS

Orders are normally dispatched within 1-3 business days of Order Confirmation subject to all ordered items being in stock.

Lorna Jane will endeavour to search in store for styles if they are not available in the online store warehouse. 

If any items cannot be fulfilled from your order we will contact you via email.

ACCEPTANCE OF GOODS

On receiving the order the customer is responsible for inspecting the goods for fault or damage. 

Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Lorna Jane Pty Ltd, as soon as possible. Please see Returns & Exchanges Policy for more information.

PRICING

Lorna Jane Pty Ltd reserves the right to change prices without notice. 

All prices and orders are displayed and processed in Australia Dollars (AUD) and will include Goods and Services Tax (10% GST) for all orders being delivered within Australia.

Customers having orders delivered outside Australia are exporting the goods and therefore shall not subject to the GST and this component will be removed automatically prior to final calculation for payment.

GIFT CARDS

Lorna Jane may from time to time make Gift Cards available on the website.

Gift Cards when issued may be used both online via the Lorna Jane Website in the country of issue or within any of the Lorna Jane company owned retails stores within the country of purchase.

Gift Cards are treated by Lorna Jane as a financial instrument for payment for goods and services and operate on a deposit/withdrawal system as per industry standard practices.  This means that Lorna Jane Gift Cards are provided as a free service to customers and do not constitute a purchase of goods and do not contribute toward the calculation of shipping costs or discounts.  

Lorna Jane Gift Cards are not considered as goods or services with a retail price and therefore:

-They do not include GST;

-They cannot be discounted and are not subject to any discounts.

RETURNS OR EXCHANGES

Orders placed online are eligible for exchange in store or online within 14 days of payment given the tax invoice can be produced, original tags are attached and items are in unworn condition.

To obtain an exchange online, the items must be returned with a completed “Exchange & Return Form”, situated on the reverse side of the invoice. To obtain a copy of this form Click Here.

To ensure the preferred item for exchange is held whilst the returning order is in transit, email shoponline@lornajane.com.au in advance with the below information. If the style you require is out of stock an online credit note or refund will be issued.

Name

Phone Number

Email Address (if different than sending address)

Order Number (Situated on your invoice)

Desired Item for exchange (Item Name, Size, Colour)

Refunds are offered on full price items from orders within 14 days of payment, given the tax invoice can be produced, original tags are attached and items are in unworn condition.

Items purchased on sale (permanently marked down items situated in sale section of www.lornajane.com.au) are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.

Refunds can only be provided by returning the product online with a completed “Exchange & Return Form”, situated on the reverse side of the invoice. To obtain a copy of this form Click Here.

Lorna Jane Online Return Orders

PO BOX 1105

Eagle Farm QLD 4009

AUSTRALIA 

Lorna Jane reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by a Lorna Jane Representative, a replacement item will be shipped where possible subject to stock availability or a credit note issued. A response for Faulty Claims will be received within 48 hours of the garments arrival at the Lorna Jane Head Office.

 

PLEASE NOTE:

a) Lorna Jane will not be held responsible if there is a delay in delivery.

b) Customers will be responsible for the return shipping and handling charge.

c) For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of postage back to you.

d) You need to send the original or a copy of receipt with your order.

e) In the event that your product is lost in transit, Lorna Jane will not be held liable and therefore recommends that you send all returns via Registered Post.

 f) We ask that you allow 7 business days from the day you return your package for your account to be credited.

RETURN OF GIFT WITH PURCHASE OR PROMOTIONAL ITEMS

If your order is returned for refund or online credit note and you have received a promotional item of gift with purchase, the item must also be returned unworn and in original condition with swing tags intact; otherwise the retail price will be deducted from the refunded amount.

There is no warranty or exchange on Gift with Purchase items and/or Promotional Products.

Gifts with purchase are subject to availability. Subject to any rights you may have at law, they cannot be exchanged or refunded and a warranty does not apply. Gifts with purchase cannot be redeemed for cash and are only available at time of purchase.

ORDER CANCELLATIONS

Orders can not be cancelled or amended once placed and you have received your order confirmation. Please follow the returns and exchange process if you wish to make changes to your order.

TYPOGRAPHICAL ERRORS

In the event that an item is listed at an incorrect price or with incorrect information, Lorna Jane Pty Ltd reserves the right to withdraw an item from sale, and to refuse or cancel orders.

Lorna Jane Pty Ltd will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.  This means that the credit card used to purchase the goods would be the destination of any credit that may be applicable.