Terms & Conditions
This document sets out the Terms & Conditions of the Lorna Jane Gift Card (including the Universal Gift Card which can be used both In-store & Online) provided by Lorna Jane Pty Ltd. These Terms & Conditions are intended to protect you and Lorna Jane Pty Ltd. These Terms & Conditions apply to both the Gift Card purchaser and receiver from the initial purchase date until redemption and the expiry date. Please note you are bound by these Terms & conditions upon purchasing or receiving a Lorna Jane Store or Online Gift Card. If you do not understand these Terms & Conditions of use or if you have any questions please call our friendly Lorna Jane Customer Care Team on 138990
Lorna Jane may from time to time make Gift Cards available on the website and/or in its Retail stores. Universal Gift Cards when issued may be used both online via the Lorna Jane Website in which it was originally issued or within any of the Lorna Jane company owned retails stores with the country of original purchase.
Lorna Jane Gift Cards can be purchased Online and In-store; In-store Gift Cards may be used and redeemed at a Lorna Jane Retail store. Online Gift Cards can only be purchased online and redeemed online. Universal Gift Cards may be purchased, used and redeemed at any Lorna Jane Retails store or the Lorna Jane website within the country of purchase only.
The amounts deposited on the Lorna Jane Gift Cards are in Australian Dollars and they can only be redeemed in Australian Dollars.
Gift Cards are recognised on a free service to customers and are not considered as goods for the calculation of the shopping cart total or GST.
Lorna Jane Gift Cards are not redeemable for cash and are non refundable. Lorna Jane does not accept cancellations or offer refunds under any circumstances in whole or part thereof once payment has been made and the Lorna Jane Gift Card is issued.
The Lorna Jane Gift Card receivers may use the Gift Card to make purchases of goods and or services sold by Lorna Jane. Lorna Jane Gift Cards can only be redeemed when authorized by a Lorna Jane team member.
Any promotions offered by Lorna Jane Pty Ltd are only applicable upon redemption of the Lorna Jane Gift Card(s) and not upon purchasing the Lorna Jane Gift Card(s).
If you decide after redeeming your Lorna Jane Gift Card to return your goods, the store will issue you with a Lorna Jane Gift Card; if the product is deemed faulty upon assessment by a Lorna Jane team member a credit note or Gift Card will be issued; Lorna Jane Returns policy applies.
Lorna Jane Gift Cards can not be used to purchase other Lorna Jane Gift Cards. I.e. you may not consolidate the value of several Gift Cards onto a new Gift Card or visa versa.
Online Gift Card purchases for amounts of $500 or greater are subject to identity checking. You may be required to provide relevant identification before orders can be processed.
All Lorna Jane Gift Cards are valid for 12 months (1 calendar year) from the purchase date. Upon receiving your Gift Card, the expiry date is featured on the back of the card attachment. After a Gift Card has expired, it is no longer valid. It is the responsibility of the Gift Card receiver to ensure the Card is redeemed before the expiry date. Lorna Jane is unable to extend the expiry date.
Both the purchaser and receiver of the Lorna Jane Gift Card(s) are responsible and liable for the safety and use of the Card. Lorna Jane will not be held responsible for lost or stolen Lorna Jane Gift Cards. Lorna Jane Gift Cards are to be treated like cash; defaced, mutilated, altered, lost or stolen Cards will not be replaced, refunded or redeemed.