Terms & Conditions
This document sets out the Terms & Conditions of the Lorna Jane Gift Card provided by Lorna Jane Pty Ltd. These Terms & Conditions are intended to protect you and Lorna Jane Pty Ltd; and are applicable to the Purchaser and Receiver from the time of purchase until time of expiry.
If you do not understand the below Terms & Conditions, or if you have any questions, please call our friendly Lorna Jane Customer Service Team on 13 89 90.
Lorna Jane Gift Cards are available for purchase and redemption in any Australian based Lorna Jane owned retail store or from www.lornajane.com.au. Lorna Jane reserves the right to retract Gift Cards from sale at any point in time.
Gift Card purchase amounts are not pre-defined and as the customer you are entitled to choose the amount you wish to spend. Amounts deposited on to a Lorna Jane gift card are in Australian Dollars (AUD) and can only be redeemed in Australian Dollars (AUD). Any amount above $500 AUD is subject to identify verification.
Lorna Jane cannot accept cancellations on Gift Cards once payment has been processed. Gift Cards are not refundable (in part or in full or amount paid) or redeemable for cash.
When purchasing on www.lornajane.com.au, Gift Cards are recognised as a free service and not considered as goods of the shopping cart total or GST. Any amount purchased on a Gift Card in an online transaction will not contribute to the free shipping or other promotional qualification amount unless stated otherwise in the relevant promotional Terms & Conditions.
If an electronic gift card is requested when purchasing on www.lornajane.com.au you will still be requested to provide a “shipping address” at check out. This is a step in the standard checkout process and your Gift Card will still be sent as per your preferred method of delivery.
The Receiver of a Lorna Jane Gift Card may redeem the value of the card on goods or services provided by Australian based Lorna Jane owned retail store or on www.lornajane.com.au. The redemption of a Gift Card may contribute towards the qualification of a promotion where applicable and must be authorised by a Lorna Jane Team Member if in a retail store.
Should you wish to exchange or return any products that have been paid for using a Lorna Jane Gift Card the Lorna Jane Returns and Exchanges Policy applies; and a Gift Card may be issued should the product be deemed faulty by a Lorna Jane Team Member.
The value placed on a Lorna Jane Gift Card cannot be redeemed to place value on a new Lorna Jane Gift Card.
Lorna Jane Gift Cards are valid for 1 year from the date of purchase, which is noted on the card. It is the Purchaser’s and Receiver’s responsibility to redeem the value placed on the Gift Card within that time frame. Lorna Jane is unable to extend Gift Cards beyond the expiry date.
Both the Purchaser and Receiver of the Lorna Jane Gift Card(s) are responsible for the safety and use of the Card. Lorna Jane will not be held responsible for lost or stolen Lorna Jane Gift Cards. Lorna Jane Gift Cards are to be treated like cash; defaced, mutilated, altered, lost or stolen Cards will not be replaced, refunded or redeemed.