RETURN POLICY

We hope you love your new Lorna Jane products as much as we loved creating them for you. Understanding you may change your mind on the size or style you have purchased, here is our commitment to you.

We offer an Exchange, Gift Card (valid for 3 years) or Refund (Full price styles only) on all Instore, Online or Click & Collect purchases returned to our Online Store or Retail Store within 30 days of receiving. It is important that the product tags remain attached and in original condition. Proof of purchase is required prior to return. On all Returns to our Online Store please ensure the Return Form is filled out and included inside your parcel.

Every Lorna Jane garment is performance tested by our team and fit tested for real life feedback. As our Customer there are certain guarantees that are made when goods are sold to you, one of which is that our Activewear is of acceptable quality. A product is considered faulty or not of acceptable quality if it does not work or appear as it should. If an item is faulty or not of acceptable quality you may be entitled to a credit, replacement, or refund. If you believe there is a fault with the item you have received, please visit your local Lorna Jane store with your product and proof of purchase. Any returned items that have been worn must be washed prior to return please.

Refunds, gift vouchers or exchanges will not be provided for change of mind for any personal care merchandise (such as lip balms, body scrub, intimate clothing etc.) Swimwear can only be returned if the hygiene seal is still intact and at the discretion of the Lorna Jane staff member.

All gift with purchase offers are subject to availability. Gift with Purchases cannot be exchanged or refunded and a warranty does not apply. Gift With Purchases cannot be redeemed for cash and are only available at time of purchase. In the event of a return, all Gift With Purchase products or other bonus items must be returned with the original purchase, on the same terms as above.

Lorna Jane products purchased through external stockists, are in accordance with the individual stockist’s purchase policy and, as such, purchased products can only be returned to their original place of purchase.

Afterpay & ZipPay are payment methods available at www.lornajane.com.au and in our Australian retail stores. Afterpay & ZipPay set the terms, conditions and spend limit of this payment method should you choose to use it. Our regular INSTORE and ONLINE sales policies apply to these purchases. If you return your item(s) purchased online with Afterpay and are valid for a refund, your initial payment will be returned in full and the remaining payments cancelled at no extra charge. If you link your Afterpay & ZipPay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details. If you have further questions please contact Afterpay’s Customer Service representatives on 1300 100 729. ZipPay can be contacted via 02 8294 2345.