RETURN POLICY

If you decide to change your mind, we offer an Exchange, Gift Card (3 year expiry) or Refund (Full price styles only) on all Instore, Online or Click & Collect purchases returned to our Online Store or Retail Store within 30 days of receiving. It is important that the product tags remain attached and in original condition. Proof of purchase is required prior to return.

FULL PRICE ON PROMOTION

Full price styles on promotion are still classified as full price and eligible for an Exchange, Gift Card or Refund if you change your mind.

FINAL SALE PURCHASE

Item(s) marked with a Final Sale tag are not eligible for change of mind returns.

RETURN PROCESS

 
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STEP 1

Please download a copy of our Returns form HERE to fill in and include inside your parcel.
 
 
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STEP 2

Click HERE to purchase your Aus Post returns label to put on the outside of your parcel.

 

 
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STEP 3

Package your return to take to your local post office or post box.

 

 

RETURN TIMEFRAME

Allow 2 weeks for your parcel to be returned to us by courier. Once we receive your return parcel your request will be processed, and you will be sent an email confirmation. Lorna Jane will not be held liable for lost in transit parcels returned with an alternative courier.

PERFORMANCE PROMISE

Every Lorna Jane garment is performance tested by our team and fit tested for real life feedback. However, if something is not quite right, as our customer you have automatic guarantees under the Consumer Guarantees Act when goods are sold to you, one of which is that our Activewear is of acceptable quality. A product is considered faulty or not of acceptable quality if it does not work, or appear as it should. If an item is faulty or not of acceptable quality you may be entitled to a credit, replacement, or refund. If you believe there is a fault with the item you have received, please reach out to Customer Care via Live Chat.
 

SPECIFICS

Refunds, gift card or exchanges will not be provided for change of mind for any personal care or intimate clothing. Swimwear can only be returned for a change of mind if the hygiene seal is still intact and at the discretion of the Lorna Jane staff member.
 

RETURN OF GIFT WITH PURCHASE

All gift with purchase offers are subject to availability. Gift with Purchases cannot be exchanged or refunded for a change of mind. Gift With Purchases cannot be redeemed for cash and are only available at time of purchase. In the event of a change of mind return, all Gift With Purchase products or other bonus items must be returned with the original purchase, on the same terms as above.
 

EXTERNAL STOCKISTS

Lorna Jane products purchased through external stockists, are in accordance with the individual stockist’s purchase policy and, as such, purchased products must be returned to their original place of purchase.
 

AFTERPAY AND ZIPPAY

Afterpay & ZipPay are payment methods available at www.lornajane.com.au and in our Australian retail stores. Afterpay & ZipPay set the terms, conditions and spend limit of this payment method should you choose to use it. Please refer to your card issuer’s terms and conditions for full details. If you have further questions please contact Afterpay’s Customer Service representatives on 1300 100 729. ZipPay can be contacted via 02 8294 2345.