If you decide to change your mind, we offer an Exchange, Gift Card (3 year expiry) or Refund
(Full price styles only) on all Instore, Online or Click & Collect purchases returned to
our Online Store or Retail Store within 30 days of receiving. It is important that the
product tags remain attached and in original condition. Proof of purchase is required prior
to return.
FULL PRICE ON PROMOTION
Full price styles on promotion are still classified as full price and eligible for an
Exchange, Gift Card or Refund if you change your mind.
FINAL SALE PURCHASE
Item(s) marked with a Final Sale tag are not eligible for change of mind returns.
RETURN PROCESS
STEP 1
Please download a copy of our Returns form HERE to fill in
and
include inside your parcel.
STEP 2
Click HERE
to
purchase your Aus Post returns label to put on the outside of your parcel.
STEP 3
Package your return to take to your local post office or post box.
RETURN TIMEFRAME
Allow 2 weeks for your parcel to be returned to us by courier. Once we receive your return
parcel your request will be processed, and you will be sent an email confirmation. Lorna
Jane will not be held liable for lost in transit parcels returned with an alternative
courier.
PERFORMANCE PROMISE
Every Lorna Jane garment is performance tested by our team and fit tested for real life
feedback. However, if something is not quite right, as our customer you have automatic
guarantees under the Consumer Guarantees Act when goods are sold to you, one of which is
that
our Activewear is of acceptable quality. A product is considered faulty or not of acceptable
quality if it does not work, or appear as it should. If an item is faulty or not of
acceptable
quality you may be entitled to a credit, replacement, or refund. If you believe there is a
fault
with the item you have received, please reach out to Customer Care via Live Chat.
SPECIFICS
Refunds, gift card or exchanges will not be provided for change of mind for any personal
care
or intimate clothing. Swimwear can only be returned for a change of mind if the hygiene seal
is
still intact and at the discretion of the Lorna Jane staff member.
RETURN OF GIFT WITH PURCHASE
All gift with purchase offers are subject to availability. Gift with Purchases cannot be
exchanged or refunded for a change of mind. Gift With Purchases cannot be redeemed for cash
and
are only available at time of purchase. In the event of a change of mind return, all Gift
With
Purchase products or other bonus items must be returned with the original purchase, on the
same
terms as above.
EXTERNAL STOCKISTS
Lorna Jane products purchased through external stockists, are in accordance with the
individual
stockist’s purchase policy and, as such, purchased products must be returned to their
original place of purchase.
AFTERPAY AND ZIPPAY
Afterpay & ZipPay are payment methods available at www.lornajane.com.au and in our Australian
retail
stores. Afterpay & ZipPay set the terms, conditions and spend limit of this
payment
method should you choose to use it. Please refer to your card issuer’s terms and
conditions for full details. If you have further questions please contact Afterpay’s
Customer Service representatives on 1300 100 729. ZipPay can be contacted via 02 8294 2345.