If you decide to change your mind, all purchases between the 1st of November & the 25th of December 2023 are available for an Exchange, Gift Card (3-year expiry) or Refund until the 31st of January 2024. It is important that the product tags remain attached and in original condition. Proof of purchase is required prior to return.
If you decide to change your mind, all purchases between the 1st of November & the 25th of December 2023 are available for an Exchange or Gift Card (3-year expiry) until the 31st of January 2024. It is important that the product tags remain attached and in original condition. Proof of purchase is required prior to return.
It is important that product tags remain attached and in original condition. Proof of purchase is required prior to return.
FULL PRICE & FULL PRICE ON PROMOTION
If you decide to change your mind, we offer an Exchange, Gift Card (3-year expiry) or Refund on all purchases of Full Price styles, returned to either our Online Warehouse or Retail Store within 30 days of receiving.
If you decide to change your mind, we offer an Exchange or Gift Card (3-year expiry) on all purchases of Sale styles, returned to either Online Warehouse or Retail Store within 30 days of receiving.
Item(s) marked with a Final Sale tag must be returned to our Online Warehouse within 14 days of receiving to be eligible for a Lorna Jane Gift Card (3-year expiry). No change of mind Exchanges or Refunds on Final Sale.
HOW TO RETURN
AUSTRALIA DELIVERY ADDRESS RETURN PROCESS
Please download a copy of our Returns form HERE to fill in
include inside your parcel.
purchase your Aus Post returns label to put on the outside of your parcel.
Package your return to take to your local post office or post box.
Allow 2 weeks for your parcel to be returned to us by courier. Once we receive your return parcel your request will be processed, and you will be sent an email confirmation. Refunds are processed back on to the original payment method. Lorna Jane will not be held liable for lost in transit parcels returned with an alternative courier.
Every Lorna Jane garment is performance tested by our team and fit tested for real life
feedback. However, if something is not quite right, as our customer you have automatic
guarantees under the Consumer Guarantees Act when goods are sold to you, one of which is
our Activewear is of acceptable quality. A product is considered faulty or not of acceptable
quality if it does not work, or appear as it should. If an item is faulty or not of
quality you may be entitled to a credit, replacement, or refund. If you believe there is a
with the item you have received, please reach out to Customer Care via Live Chat.
Refunds, gift card or exchanges will not be provided for change of mind for any personal
or intimate clothing. Swimwear can only be returned for a change of mind if the hygiene seal
still intact and at the discretion of the Lorna Jane staff member.
RETURN OF GIFT WITH PURCHASE
All gift with purchase offers are subject to availability. Gift with Purchases cannot be
exchanged or refunded for a change of mind. Gift With Purchases cannot be redeemed for cash
are only available at time of purchase. In the event of a change of mind return, all Gift
Purchase products or other bonus items must be returned with the original purchase, on the
terms as above.
Lorna Jane products purchased through external stockists, are in accordance with the
stockist’s purchase policy and, as such, purchased products must be returned to their
original place of purchase.
AFTERPAY AND ZIPPAY
Afterpay & ZipPay are payment methods available at www.lornajane.com.au and in our Australian
stores. Afterpay & ZipPay set the terms, conditions and spend limit of this
method should you choose to use it. Please refer to your card issuer’s terms and
conditions for full details. If you have further questions please contact Afterpay’s
Customer Service representatives on 1300 100 729. ZipPay can be contacted via 02 8294 2345.