Lorna Jane - Move, Nourish, Beleive
RETURNS POLICY

Lorna Jane Returns Policy Lorna Jane strives to ensure that you are satisfied. We want you to love and enjoy your Lorna Jane purchase. If something isn’t quite right, please let us know.

INSTORE RETURNS
What if I simply changed my mind on products I purchased in a Lorna Jane Store?

If for any reason you decide that you no longer want an item purchased from Lorna Jane, simply return it to us within 14 days of purchase and we will gladly offer you a gift voucher or exchange (your choice) equal to the amount paid for the goods (except for any personal care merchandise). It is important however that the item(s) and any packaging and ticketing which the goods may have come in/with, are in the same condition as when they left the Lorna Jane store. It is also important that you have a proof of purchase of the goods, clearly identifying that the goods were purchased from a Lorna Jane retail store. If either of these 2 conditions are not met, we will unfortunately not be able to provide you with a gift voucher or exchange unless the item(s) are faulty.

If you change your mind on any purchases labelled as ‘final sale’, including Lorna Jane Warehouse sales, we will unfortunately not be able to provide you with a credit or exchange unless the item(s) are faulty.

It is also very important to note that if you purchased goods that were clearly identified as faulty, defective or marked in any way and the reason the goods were faulty, defective or marked in any way was specifically drawn to your attention at time of purchase by a written notice displayed with the goods (including samples and seconds), the respective defect or mark will be discounted when considering whether or not the product is faulty.

Credits or exchanges will not be provided for change of mind for any personal care merchandise (such as lip balms, body scrub, intimate clothing etc.) unless the products are faulty.

ONLINE RETURNS
What if I simply changed my mind on products I purchased at full price?

If for any reason you decide that you no longer want an item purchased from www.lornajane.com.au, simply return it to us within 14 days of purchase and we will gladly offer you a refund, gift voucher or exchange (your choice) equal to the amount paid for the goods (except for any personal care merchandise). If you opt for a refund, this will be processed via the payment method used at the time of purchase. For all change of mind purchases, you are able to return your items to your local Lorna Jane retail store for an exchange or gift voucher only. It is important however that the item(s) and any packaging and ticketing which the goods may have come in/with, are in the same condition as when they left the Lorna Jane warehouse. It is also important that you have a proof of purchase of the goods, clearly identifying that the goods were purchased from www.lornajane.com.au. If either of these 2 conditions are not met, we will unfortunately not be able to provide you with a refund, credit or exchange unless the item(s) are faulty.

Refunds, credits or exchanges will not be provided for change of mind for any personal care merchandise (such as lip balms, body scrub, intimate clothing etc.) unless the products are faulty.

What if I simply changed my mind on products I purchased on sale?

If for any reason you decide that you no longer want an item purchased from www.lornajane.com.au, simply return it to us within 14 days of purchase and we will gladly offer you a gift voucher or exchange (your choice) equal to the amount paid for the goods (except for any personal care merchandise). For all change of mind purchases, you are able to return your items to your local Lorna Jane retail store for an exchange or gift voucher only. It is important however that the item(s) and any packaging and ticketing which the goods may have come in/with, are in the same condition as when they left the Lorna Jane warehouse. It is also important that you have a proof of purchase of the goods, clearly identifying that the goods were purchased from www.lornajane.com.au. If either of these 2 conditions are not met, we will unfortunately not be able to provide you with a refund, credit or exchange unless the item(s) are faulty.

If you change your mind on any purchases labelled as ‘final sale’, including Lorna Jane Warehouse sales, we will unfortunately not be able to provide you with a refund, credit or exchange unless the item(s) are faulty.

It is also very important to note that if you purchased goods that were clearly identified as faulty, defective or marked in any way and the reason the goods were faulty, defective or marked in any way was specifically drawn to your attention at time of purchase by a written notice displayed with the goods (including samples and seconds), the respective defect or mark will be discounted when considering whether or not the product is faulty.

Refunds, credits or exchanges will not be provided for change of mind for any personal care merchandise (such as lip balms, body scrub, intimate clothing etc.) unless the products are faulty.

RETURN AND EXCHANGE PROCEDURE

To obtain an exchange or return online, the items must be returned with a completed “Exchange and Return Form”, situated on the reverse side of the invoice. To obtain a copy of this form, please click here.

To ensure the preferred item for exchange is help which the returning order is in transit, we recommend emailing shoponline@lornajane.com.au in advance with the below information:

Name

Contact Number

Email Address

Customer Order Number (located on your invoice)

Desired Item for Exchange (Item name, Size, Colour)

Please return your items to:

Lorna Jane Online Return Orders

PO BOX 1105

Eagle Farm QLD 4009

Australia

PLEASE NOTE: Lorna Jane will not be held responsible if there is a delay in delivery.
Customers will be responsible for the return shipping and handling charges.
You will need to send the original or a copy of your invoice with your order In the event that your product is lost in transit, Lorna Jane will not be held liable and therefore recommends that you send all returns via Registered Post.
We ask that you allow 7 business days from the day you return our package for your account to be credited.

RETURN OF GIFT WITH PURCHASE OR PROMOTIONAL ITEMS

Should you qualify for a Gift with Purchase upon meeting minimum spend requirements, and you change your mind and your order is returned for a refund or gift voucher, the Gift with Purchase item must also be returned unworn and in original condition, with all tags intact; otherwise the full retail price will be deducted from the refunded amount.

There is no exchange on Gift with Purchase items and/or Promotional Products unless the item(s) are faulty. Gift with Purchase items are subject to availability. Subject to any rights you may have at law, they cannot be exchanged, refunded or substituted for change of mind. Gift with purchases cannot be redeemed for cash and are only available at time of purchase.

DAVID JONES AND EXTERNAL STOCKISTS

Lorna Jane products purchased through David Jones or external stockists, are in accordance with the David Jones or individual stockists purchase policy, and as such purchased products can only be returned to their original place of purchase.

Click here to view the full David Jones Returns Policy

Added to my bag