If you haven’t shopped with us on www.lornajane.com.au before as a registered user, you will be required to register a ‘new’ account. Please use the same email address as in-store (the one you receive our emails from!).

If you haven’t shopped with us on www.lornajane.nz before as a registered user, you will be required to register a ‘new’ account. Please use the same email address as in-store (the one you receive our emails from!).

If you haven’t shopped with us on www.lornajane.com before as a registered user, you will be required to register a ‘new’ account. Please use the same email address as in-store (the one you receive our emails from!).

If you haven’t shopped with us on www.lornajane.sg before as a registered user, you will be required to register a ‘new’ account.

Our Customer Care team are available via Live Chat between 9am to 5pm AEST Monday to Friday to support you in the moment. To connect to a team member during these hours, please click on the Chat icon on the bottom left corner of the website. Alternatively, you can click ‘Chat with Us’ via the Contact Us page.

We love to hear you are interested in a career with Lorna Jane! If you would like to be considered for any of our current open roles, we recommend applying directly via our Careers Page.

Chat with our AI Assistant anytime through Live Chat, available 24 hours a day. If you need further support, our AI Assistant can connect you with our Customer Care team between 9am to 5pm AEST (excluding public holidays) Monday to Friday. Outside of these hours, you can ask to leave a message, and we will get back to you as soon as possible. To connect to Live Chat, please click on the Chat icon on the bottom right corner of the website. Alternatively, you can click ‘Chat with Us’ via the Contact Us page.

All of our sustainability practices including packaging can be found on our Sustainability Page.

To unsubscribe from our marketing communications, click the "unsubscribe" link at the bottom of any recent Lorna Jane marketing email you have received. This will take you to a page where you can manage your preferences and opt out of future emails.

You can update your account details by logging into your account via the website and navigating to the account settings section. Here you can edit your information such as name, birthday, postal address, and notification preferences.

2 weeks after your order is delivered, you will receive an email giving you the chance to leave a review on your purchased product. Please ensure you are subscribed to our marketing to receive this email.

We do not have a traditional loyalty program, but we do offer the Active Elite Ambassador program designed to support and celebrate fitness leaders in the community. You can find more details and apply online through our Ambassador Program page

We invite you to connect with our Customer Care Team via Live Chat during available hours. Our team will record the details of your complaint so we can look into it and address it with the right team. We appreciate the opportunity to improve.

Your online order history will show all purchases made online. Although we are yet to show in store order history online, Customer Care can look under your email and provide any details around these purchases.