FAQS
I receive your emails but when I try to shop online it says I need to register an account?
If you haven’t shopped with us on www.lornajane.com.au before as a registered user, you will be required to register a ‘new’ account. Please use the same email address as in-store (the one you receive our emails from!).
If you haven’t shopped with us on www.lornajane.nz before as a registered user, you will be required to register a ‘new’ account. Please use the same email address as in-store (the one you receive our emails from!).
If you haven’t shopped with us on www.lornajane.com before as a registered user, you will be required to register a ‘new’ account. Please use the same email address as in-store (the one you receive our emails from!).
If you haven’t shopped with us on www.lornajane.sg before as a registered user, you will be required to register a ‘new’ account.
Support
Our Customer Care team are available via Live Chat between 9am to 5pm AEST Monday to Friday to support you in the moment. To connect to a team member during these hours, please click on the Chat icon on the bottom left corner of the website. Alternatively, you can click ‘Chat with Us’ via the Contact Us page.