Gift Cards
FAQS
Can I use my Gift Card online?
We offer a Lorna Jane Gift Card that can be used either online at www.lornajane.com.au or in any of our Australian retail stores. The Gift Card can be of any value between $20 and $500 AUD. Gift Cards can be purchased online at lornajane.com.au or in a Lorna Jane retail stores. Please note the maximum value that can be purchased online is $300 AUD.
We offer a Lorna Jane Gift Card that can be used either online at www.lornajane.nz or in any of our NZ L retail stores. The Gift Card can be of any value between $20 and $500 NZD. Gift Cards can be purchased online at lornajane.nz or in a Lorna Jane retail stores. Please note the maximum value that can be purchased online is $300 NZD. Please contact our Customer Care team via Live Chat if you wish to purchase above $300.
We offer a Lorna Jane Gift Card that can be purchased and used online at www.lornajane.com. The Gift Card can be of any value between $20 and $500 USD. Please note the maximum value that can be purchased online is $300 USD. Please contact our Customer Care teams via Live Chat if you wish to purchase above $300.
We offer a digital Lorna Jane Gift Card that can be used online at lornajane.sg. The Gift Card will ONLY work on the countries website where that Gift Card was purchased. The Gift Card can be of any value between $20 and $500 SGD. Gift Cards can be purchased online at lornajane.sg. If you require a Gift Card in an alternative currency please reach out to our Customer Care Team via Live Chat from 7am-3pm Monday to Friday (SGT).
I purchased an electronic Gift Card but I haven’t received it?
If you have selected a Digital Gift Card this can take up to 24 hours to be emailed through to the chosen recipient email. If you have not received your Digital Gift Card after 24 hours we recommend checking your junk/spam folder before reaching out to our Customer Care team via Live Chat with your order number further assistance. Digital Gift Cards are not physically posted to the specified ‘Shipping Address’.
FAQS
How do I redeem a Gift Card online?
At the checkout under Payment Method, enter the Gift Card number and pin and select ‘Apply’. The payment will then apply. Please note, if splitting payments, pay with the Gift Card first ensuring the total balance has deducted before entering an alternative payment method.
How do I check the balance on a Gift Card?
You can check the Gift Card balance on the Gift Cards page. If your Gift Card has more than a 4 digit pin, please only enter the first 4 digits when checking the balance. However, at the checkout please enter all digits
Gift Cards
Can I redeem multiple Gift Cards?
You can redeem multiple Lorna Jane Gift Cards in a single transaction online by entering each Gift Card number and pin at checkout. You can redeem only 1 Blackhawk Gift Card per transaction. You can redeem only 1 Ultimate Gift Card for Her per transaction, as it is treated like a credit card during checkout.
You can redeem multiple Lorna Jane Gift Cards in a single transaction online by entering each Gift Card number and pin at checkout. You can redeem only 1 Blackhawk Gift Card per transaction.
You can redeem multiple Lorna Jane Gift Cards in a single transaction online by entering each Gift Card number and pin at checkout. You can redeem only 1 Blackhawk Gift Card per transaction.
You can redeem multiple Lorna Jane Gift Cards in a single transaction online by entering each Gift Card number and pin at checkout. You can redeem only 1 Blackhawk Gift Card per transaction. You can redeem only 1 Ultimate Gift Card for Her per transaction, as it is treated like a credit card during checkout.
My order went through and my Gift Card did not apply.
We recommend ensuring the total balance has deducted before entering an alternative payment method as once an order has been placed we cannot amend the payment method against that order.
My Gift Card has expired can I have an extension?
Lorna Jane Gift Cards have a 3 year validity and cannot be extended past the expiration date printed on the back of the card. If the Gift Card has expired, it is no longer redeemable.
Lorna Jane Gift Cards have a 1 year validity and cannot be extended past the expiration date printed on the back of the card. If the Gift Card has expired, it is no longer redeemable.
Lorna Jane Gift Cards have a 1 year validity and cannot be extended past the expiration date printed on the back of the card. If the Gift Card has expired, it is no longer redeemable.
Lorna Jane Gift Cards have a 1 year validity and cannot be extended past the expiration date printed on the back of the card. If the Gift Card has expired, it is no longer redeemable.
Can I redeem my Gift Card in store?
Absolutely, you can redeem your Lorna Jane Gift Card both in store and online. Simply present your Gift Card at the register when shopping in store.
Can I have a refund on a Gift Card?
Gift Cards are not refundable. Please see our Gift Card policy.
Gift Cards
I have lost my Gift Card.
We recommend connecting with Customer Care via Live Chat for support in locating your Gift Card details.
I have entered the incorrect recipient email
Once an order is placed, we cannot amend the recipient email against the order. However, you can connect with our Customer Care team via Live Chat for support in resending this Gift Card to the correct recipient email.
Can I change the currency on my Gift Card?
Please reach out to our Customer Care team via Live Chat for support with changing the currency against your Gift Card.
I have not received my Digital Gift Card.
We ask to allow up to 24 hours for the Gift Card to be generated and sent to the recipient's email. We recommend checking all inboxes including Junk and Spam for this Gift Card.