Dear Lorna Jane Community,
As we continue to navigate the unique challenges posed by COVID-19, we just wanted to let you know that we're all in this together and that the health and wellbeing of our staff and our community (that's you x) has and always will be our priority. As an Australian family owned brand with stores all over the world we are faced with challenges that seem to be changing hourly and we want you to know that we will be doing our very best to make good decisions for everyone involved and to keep you updated as things unfold.
We are taking all necessary precautions to ensure your shopping experience is as safe and seamless as possible and reassure you that, in addition to our regular cleaning schedules, we have put extra sanitation processes in place to protect both our team and our customers. At this stage, we have over 60 locations open and our team would love to see you. Along with additional cleaning and hygiene practices that have been implemented in our stores we have also introduced a "no-touch" service to further protect you and give piece of mind while shopping with us.
ONE ON ONE APPOINTMENTS
To give further confidence in your health and wellbeing we have introduced appointments where you can book in a 30 Minute to 1 Hour session with one of our Active Stylists at your local store during our new trading times of 10am to 4pm Monday to Sunday.
Book your appointment HERE
CALL AND COLLECT
We love our team members instore and know you do too, they are available to chat via phone and can answer any questions about sizing, styling and product advice while you stay in the comfort of your own home. You can then choose to have your pieces delivered to you, pick them up from store or we are happy to meet you at your car and deliver your new pieces to you that way.
Find your local stores phone number HERE to start chatting.
Our online store at lornajane.com.au is open for business and your pieces will be delivered in our First Wear sealed bags to ensure you receive the cleanest and freshest Activewear possible and that your first touch (and wear) as always will be the first - to further protect your health and wellbeing. All orders will continue to be sent via express post to ensure the fastest delivery for you. We have extended our returns period to 30 days. This will naturally be adjusted to abide by shut down periods should they occur and we will offer flexibility with our policy over this time. If you need further assistance please contact our Customer Care team via Live Chat, available 7 days a week 7am to 9pm.
PLEASE NOTE - There are on-going delivery delays with postal services due to Covid19 restrictions, reduced flights that were dedicated to the overnight air freight and the volume of parcels in the delivery network. We will continue to send your parcel with a priority service to ensure you get your delivery in the quickest and safest time frame possible. Please make sure you are delivering to a safe address as parcels will currently not receive a signature on delivery. Contact our Customer Care team via Live Chat if you have any questions regarding your order with Lorna Jane. Thank you x
FREQUENTLY ASKED QUESTIONS
What is the best way to contact you during Covid-19?
Our Australian Customer Care, Live Chat and Active Concierge teams are here to help you! You can talk to our Live Chat Stylists 7 days a week from 7am to 9pm AEST. Chat with our Customer Care team Monday to Friday from 7am to 6pm AEST. Can't find what you are looking for? Our Active Concierge team can look up stock from stores both open and closed and ensure you don't miss out on your favourite LJ piece! Speak to them on Live Chat Monday to Friday, 8am to 6pm, call 13 89 90 or email via firstname.lastname@example.org.
What is your Returns Policy during Covid-19?
Remember we are all in this together! We will be flexible over this time as we know many of you can not leave home or may not be well enough to do so. Your health and wellbeing is our priority. We have extended our policy globally to a 30 day policy. This will be in place for when stores are open and trading and you can move freely in your community. If you are unable to return to our online warehouse via a postal service, please sit tight & hold onto your product. Keep your receipt, tags attached and the garment unworn and in original condition. For more information check out the Return/Exchange page of lornajane.com.
CHAT WITH US
Our Live Chat team are based in Brisbane, here to help and and available from 7am to 9pm daily. The whole team have a LOT of in-store experience, so they know all there is to know about how to find the perfect fitting tight or best support in one of our Sports Bras.
Above all else we want you to know that we are committed to support, inspire and motivate you during this unusual and difficult time.
Stay safe, keep being happy, healthy and kind to yourself and to each other.