How will I know when my order is ready for collection?

Click & Collect orders will generally be ready 2 business hours after order confirmation is received. Once your order is ready for collection you will receive a Ready to Collect email. You will also receive a reminder email after 5 days. Please check your junk & spam folders for this email communication.

What do I take in-store to pick up my order?

Please take a screenshot of the barcode on your Ready to Collect email. Please check your junk & spam folders for this email communication.

Can someone collect my order on my behalf?

Yes, they simply need a screenshot of the barcode on your Ready to Collect email. Please check your junk & spam folders for this email communication.

Is there a charge for Click & Collect?

Click & Collect is completely free.

How long do I have to collect my order?

You have 14 days to collect your order. Any order not collected in this timeframe will be cancelled.

What if I need to change or cancel my order?

Once an order has been placed we are unable to change or cancel that order.

Can I return my item(s) if they are not suitable?

We offer an exchange, Gift Card or refund (full price styles) for any Click & Collect purchase returned within 30 days of pick up. It is important the products tags remain attached and in original condition. Proof of purchase is required prior to return. Please refer to our Return Policy for further information.

Can’t find the answer you are looking for?

Connect to our Customer Care team via Live Chat 9am to 5pm Monday to Friday AEST.

Standard Freight Nation Wide

Free Standard Delivery on all orders.

From dispatch – Estimated Delivery within 2 to 6 business days.

Express Shipping

Pay $16.95 or spend $135 and upgrade to Express for only $4.95.

From dispatch – Estimated Delivery within 1 to 3 business days.

International Shipping

We charge $75 international shipping on all orders with a location outside of Australia. We use Australia Post or DHL couriers for our international shipping. You can generally expect to receive your parcel within 4 to 12 business days from dispatch. This does exclude the below countries:

New Zealand - $30 AUD

Please note, this charge is for transport costs only and does not cover import liabilities that may be applied by the government of your destination country. Lorna Jane does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.

Ensure A Safe Delivery

Please do include a company name if you are requesting a delivery to a business address. Please ensure you are delivering to a safe address where your parcel cannot be intercepted. Risk in the goods you purchase pass to you on the date and time of delivery of the goods to the delivery address provided in your order. Lorna Jane will not take responsibility if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier. The associated risk in leaving goods unattended in these circumstances is borne by you.

Delivery Times

Lorna Jane uses third party delivery services such as Australia Post or DHL couriers. This means delivery times after dispatch are subject to those third party services which are outside our control. All delivery timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery.

Order Communication

Once an order has been placed you will receive an order confirmation email. Once your order has been dispatched you will receive an emailed invoice followed by an email containing tracking information. Once an order has been placed you cannot amend or cancel your order. Once an order has been placed you cannot change the payment method used to place that order. Any changes must be completed upon delivery by following our Return Policy.