To begin your online return or exchange, please download a copy of our Returns form here and send your item(s) to:
Lorna Jane Online Return Orders
PO Box 1105
Eagle Farm, QLD, 4009
How do I return an instore purchase?
Head into your local LJ store for an Exchange or Credit, alternatively you can post back to our online warehouse for an exchange or credit.
How long do I have to return an item?
Online and Active Concierge items are eligible for return within 14 days of receiving your order. In store items are eligible for exchange within 14 days of purchase.
How long does it take to process my return?
Please allow up to 5 business days for your return to be processed once received by our returns team. Please note due to current carrier delays, your parcel may take longer than expected to arrive back to us!
Can I return a Sale item?
Sale items purchased instore or online (excluding items advertised as final sale) can be returned for either an exchange or gift voucher valid for 3 years.
Can I return a Warehouse Sale item?
Warehouse sale items are marked as Final Sale and are not eligible for a return. For full Terms and Conditions, please click here
Cost of my return?
Please note that the cost to return items to our returns team is at the customers expense. If an exchange is requested, Lorna Jane will cover the cost of the exchanged style to be posted to you.
My garment has a fault?
Please head into your local Lorna Jane store with a copy of your receipt and our team will assist in assessing your garment. Please note if your item has been worn, it must be washed prior to assessment.
Terms and Conditions
Please click here to view our full Returns and Exchanges Terms and Conditions.