Instore: Items purchased between 23rd November 2020 to 24th December 2020 are eligible for an exchange or credit up until the 17th January 2021. Proof of purchase or a gift receipt must be provided.

Online: Items purchased between 23rd November 2020 and 24th December 2020 are eligble for an exchange, credit or refund (Full Price styles only) up until the 17th January 2021. Proof of purchase or a gift receipt must be provided. Please note Lorna Jane Retail stores are unable to process refunds for any online orders.

To begin your online return or exchange, please download a copy of our Returns form here and send your item(s) to:

Lorna Jane Online Return Orders
PO Box 1105
Eagle Farm, QLD, 4009

Click here to purchase your Australia Post returns label to drop to your nearest post box.

Alternatively, click here to purchase return pick up service from your home through Couriers Please.

We recommend that you return your items using a trackable postage method. Lorna Jane will not be helf liable for parcels lost in transit. Please allow two weeks for your parcel to be returned to us by courier. Once we receive your return parcel back to our Warehouse, your request will be processed within 14 days where you will be sent an email confirmation. Lorna Jane will not be held liable for parcels returned with an alternative courier. Please note that the cost to return items to our Online store at the customers expense.

Head into your local LJ store for an Exchange or Credit, alternatively you can post back to our online warehouse for an exchange or credit.
Online and Active Concierge items are eligible for return within 14 days of receiving your order. In store items are eligible for exchange within 14 days of purchase.
Please allow up to 5 business days for your return to be processed once received by our returns team. Please note due to current carrier delays, your parcel may take longer than expected to arrive back to us!

 

Sale items purchased instore or online (excluding items advertised as final sale) can be returned for either an exchange or gift voucher valid for 3 years.
Warehouse sale items are marked as Final Sale and are not eligible for a return. For full Terms and Conditions, please click here
Please note that the cost to return items to our returns team is at the customers expense. If an exchange is requested, Lorna Jane will cover the cost of the exchanged style to be posted to you.
Please head into your local Lorna Jane store with a copy of your receipt and our team will assist in assessing your garment. Please note if your item has been worn, it must be washed prior to assessment.
Please click here to view our full Returns and Exchanges Terms and Conditions.